Shipping Policy

Shipping Policy for Neoard

At Neoard, we strive to ensure your dresses reach you in a timely manner. This Shipping Policy outlines the details of our shipping process, including order processing times, delivery estimates, and related information for all orders placed on our website (www.neoard.com).

1. Order Processing Time

  • All orders are processed within 1-3 business days from the date of order confirmation. Business days exclude weekends and major holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. This email will be sent to the email address provided during checkout, allowing you to monitor the progress of your delivery.

2. Delivery Timeframe

  • After your order has been shipped, the estimated delivery time is 6-12 business days. This timeframe applies to all deliveries, regardless of the destination, and is calculated from the date of shipment.
  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing delays, weather conditions, courier service disruptions, or incorrect shipping information provided by you. We cannot guarantee exact delivery dates, but we work closely with our shipping partners to ensure timely delivery.

3. Shipping Costs

  • Shipping costs are calculated based on the destination, package weight, and shipping method (if applicable) at the time of checkout. The total shipping cost will be displayed clearly before you complete your purchase.
  • All shipping costs are charged in USD (United States Dollars).

4. Shipping Destinations

  • We ship to most locations worldwide. During checkout, you can enter your shipping address to check if we deliver to your location. If your location is not eligible for delivery, you will be notified at that time.

5. Shipping Responsibilities

  • Address Accuracy: It is your responsibility to provide a complete and accurate shipping address during checkout. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend the item.
  • Customs and Duties: For international shipments, please note that your order may be subject to import taxes, customs duties, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information on applicable charges.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team at infoneoard@neoard.com within 7 days of the estimated delivery date. We will work with the shipping carrier to investigate and resolve the issue. Please include your order number and details of the problem in your email.

6. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at:
We are here to assist you with any shipping-related inquiries.
Last Updated: 2025.07.31