Privacy Policy

Privacy Policy for Neoard

At Neoard, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (www.neoard.com), purchase our products, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:
  • Personal Identification Information: This includes your name, email address (e.g., when you contact us at infoneoard@neoard.com), phone number, shipping and billing addresses, and payment details (such as credit card information) when you place an order.
  • Technical Information: When you visit our website, we automatically collect technical data, including your IP address, browser type, device information, operating system, pages visited, and the duration of your visit. This data is collected through cookies and similar tracking technologies (see Section 3 for more details).
  • Voluntary Information: This may include feedback, reviews, or information you provide when participating in surveys, contests, or communicating with our customer service team.

2. How We Use Your Information

We use your personal information for the following purposes:
  • To Process Orders: We use your contact and payment details to process and fulfill your orders, arrange shipping, and send order confirmations or updates.
  • To Provide Customer Support: Your information helps us respond to your inquiries, resolve issues, and offer personalized assistance (e.g., sizing advice or order tracking).
  • To Improve Our Services: We analyze technical and usage data to enhance our website functionality, optimize product offerings, and improve your overall shopping experience.
  • To Communicate With You: With your consent, we may send promotional emails about new products, special offers, or other updates related to Neoard. You can unsubscribe from these communications at any time using the link provided in the emails.

3. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to track your activity and remember your preferences (e.g., language settings or items in your cart). You can adjust your browser settings to block or delete cookies, but this may affect the functionality of our website.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure socket layer (SSL) encryption for online transactions, restricted access to personal data, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
  • Service Providers: Trusted third-party companies that assist us with order fulfillment, payment processing, shipping, or website hosting (e.g., payment gateways or logistics partners). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law, court order, or to protect our legitimate business interests, such as preventing fraud or complying with regulatory obligations.

6. Your Rights

You have the right to:
  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct inaccurate information.
  • Delete: Ask us to delete your personal information, subject to legal or operational requirements.
  • Opt-Out: Unsubscribe from marketing communications by following the instructions in our emails or contacting us at infoneoard@neoard.com.
To exercise these rights, please contact us using the details provided in Section 8.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms or payment processors). This Privacy Policy does not apply to these third parties, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any linked websites before providing them with your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website, with the "Last Updated" date revised. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: