At Neoard, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for dresses purchased from our website (www.neoard.com). Please review this policy carefully to understand your options.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 60 days from the date of delivery of your order.
The item(s) being returned must be in their original condition: unused, unwashed, with all original tags and packaging intact.
The item(s) must not have been altered, damaged, or worn (except for trying on, provided the item remains in sellable condition).
Customized or personalized items are not eligible for a refund unless they are defective or damaged upon receipt due to our error.
2. How to Request a Refund
To initiate a refund, please follow these steps:
Contact our customer service team at infoneoard@neoard.com with your order number, the reason for the refund request, and clear photos of the item(s) (if applicable, e.g., for defective items).
Our team will review your request and respond within 2-3 business days. If approved, we will provide you with a return authorization number and detailed instructions on how to return the item(s).
Ship the item(s) back to the address provided in the return authorization, ensuring the return authorization number is clearly marked on the package. You are responsible for the cost of return shipping, unless the refund is due to a defect, damage, or error on our part (e.g., wrong size or item sent).
3. Refund Processing
Once we receive and inspect the returned item(s) and confirm they meet the eligibility criteria, we will process your refund within 1-3 business days.
Refunds will be issued in USD (United States Dollars) to the original payment method used for the purchase.
The time it takes for the refund to appear in your account depends on your bank or payment provider, typically ranging from 5-10 business days after processing.
We do not offer exchanges; if you wish to receive a different size, style, or item, please return the original item for a refund and place a new order.
4. Non-Refundable Items
The following are not eligible for a refund:
Items returned after the 60-day window from delivery.
Items that are used, damaged, or missing tags/packaging.
Customized or personalized items (unless defective due to our error).
Shipping costs (unless the return is due to our error).
5. Contact Us
If you have any questions or need assistance with a refund request, please contact our customer service team at:
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